Help & Advice

Goods and services must not be supplied to anyone under these ages

These are the current age restrictions set out under various laws in England, Scotland and Wales for the goods and services listed.

However, these age restrictions are subject to changes in the law – it is the responsibility of those retailing age-restricted products to keep up to date with any alterations. Contact your local trading standards department or your trade representative body for advice and guidance.

Age restricted products

Goods or services must not be supplied to anyone UNDER the ages listed below:

What should I do if my PASS card is refused?

If your PASS card is refused by a retailer you should complete the online card refusal form. This information will help us contact the venue and find out why the card was refused. This card refusal form will ensure you complete the necessary information that will help the card issuer follow up your enquiry.

Card issuer (ie., who issued the card)

Card Number

Name of Cardholder

Location (Postcode)

Your Email (required)

Venue Details:

Business/trading name


Date/Time of refusal

Who refused?

Other info