Card Refused?

What should I do if my PASS card is refused?

If your PASS card is refused by a retailer you should complete the online card refusal form below. This information will help us contact the venue and find out why the card was refused on this occasion and take the necessary action, where possible, to prevent a repeat of this situation next time. This card refusal form will ensure you provide us with the necessary information that will help the card issuer follow up your enquiry.

Card issuer (ie., who issued the card)

Card Number

Name of Cardholder

Location (Postcode)

Your Email (required)

Venue Details:

Business/trading name


Date/Time of refusal

Who refused?

Other info

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